Privacy Policy

Last Updated: July 20, 2024

1. Introduction

BahrainConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bahrainconnect.com (the "Site") or use our mobile services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services. By accessing the Site or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our services
  • Fill out a form or survey
  • Send us an email
  • Request customer support
  • Otherwise communicate with us

The personal information we may collect includes:

  • Name
  • Email address
  • Telephone number
  • Address
  • Date of birth
  • Payment information
  • National ID or passport information (where required for service activation)

2.2 Non-Personal Information

When you use our Site or Services, we may automatically collect certain non-personal information, including:

  • Device information (such as your IP address, browser type, operating system)
  • Usage details (such as pages visited, time spent on the Site, links clicked)
  • Location information (with your consent)
  • Connection information (including call logs, data usage statistics)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Verify your identity
  • Respond to your inquiries and fulfill your requests
  • Send administrative information, such as updates, security alerts, and support messages
  • Deliver personalized content and recommendations
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues, fraud, or illegal activities
  • Comply with legal obligations
  • Enforce our terms, conditions, and policies

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform these services.

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of BahrainConnect, our customers, or others.

4.5 With Your Consent

We may disclose your information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our Site. These technologies help us deliver a better and more personalized service, analyze site operation, and detect fraud.

The types of cookies we use include:

  • Essential cookies: Necessary for the operation of our Site.
  • Analytical cookies: Help us understand how visitors interact with our Site.
  • Functionality cookies: Allow us to remember choices you make and provide enhanced features.
  • Targeting cookies: Record your visit to our Site, the pages you visit, and the links you follow to make our content more relevant to your interests.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may not function properly.

6. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By submitting your information, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: